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Privacy

This Privacy Policy sets out DERML skin labs obligations in line with the Australian Privacy Principles and specifies what and how we collect information. It also lets you know how you can contact us if you have concerns and how you can amend information we may hold.

We respect and protect your online privacy. We understand that your private details must remain just that - private. 

What information is collected?

Different types of information may be collected when you visit our site or transact with us and they are outlined below.


Order information such as your name, billing address, delivery address, email address and phone number are collected at the time you place your order and are necessary to ensure delivery of the products that you order. These details are retained in our database for record keeping purposes.

Your credit card or payment details are not viewed by us or by any person except you, at any time during the transaction. These details are necessary to process your order and are encrypted and processed directly through our secure billing provider Stripe. We do not retain your credit card details.

Any other information you provide at the checkout, such as comments or survey responses, is used to better plan future items to add and developments for the web site.

General site traffic data is also collected for the purpose of site maintenance and improvement and provides information about which and how often certain pages are viewed. This helps us to understand what sorts of products our customers are interested in, and alerts us to any areas of the site that may be difficult to navigate.

Your email address may also be used to contact you in the event that you discontinue a shopping session. We may contact you by email to see if there were any problems and if we can help you to complete your transaction.

Promotional Communications: as part of our promotional, educational and remarketing campaigns, we may contact you using the email address you have provided.  You will not be put on the mailing lists of any third parties, and your details will never be divulged to anyone else. Removing yourself from the mailing list will also be easy - just click on the "Unsubscribe" link at the bottom of any of our emails.

Product Returns under Warranty: We may pass your name and contact information to the relevant manufacturer, so that they can contact you if need be to ascertain more information about any problems you experienced with the product.

We collect this information to:

1. provide a good shipping outcome with products you have ordered 
2. provide good customer service
3. promote our goods and services
4. improve the online experience for visitors
5. comply with our legal obligations

We may disclose your personal information to companies outside of Australia for shipping purposes:

1. United States
2. New Zealand

We may disclose your information to companies that provide the following services:

1. customer segmentation, remarketing and retention
2. email marketing
3. website marketing
4. surveys, events and promotions
5. website development

How do we hold your information?

We hold your information in electronic form through the servers at WIX and take all reasonable steps to ensure it is secure and safe from unauthorised access such as restricted users, complex pass keys and WIX database security. When your information is no longer required it is destroyed in a secure manner. If you would like to find out what information we have stored about you, please email hello@dermlskinlab.com and we will provide this information within 7 days.

How is website activity tracked?

Cookies are files which can be placed onto your computer's hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.

Please visit: http://www.aboutcookies.org for more information on cookies.

Traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer's needs. This information is only used for the purpose of statistical analysis.

You have the choice of whether or not to accept cookies through the majority of web browsers. You can decline cookies within your web browser settings if necessary. However, doing so will not give you full functionality of the website. If you accept cookies, we are able to monitor which pages our visitors find useful. This provides us information to be used for a better user experience. We do not have access to your computer or any other information about you through the use of cookies.

This website uses the following cookies:
• Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
• Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
• Website Optimiser: Our website optimiser uses cookies to remember the website for which you searched. This helps it generate the required results.

 

If you have concerns regarding a breach of the Australian Privacy Principles you can contact us directly by email at hello@dermlskinlab.com. We will respond to your email within 7 days and further escalation can be directed to the Office of the Australian Information Commissioner.

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